Whether you're looking for advice on the which product to buy, or are having problems with your Redring product, then the easiest way to get in touch with us is our online form below.
Millbrook House Grange Drive,
Monday - Thursday: 09:30 - 12:30 & 13:15 - 16:00
Friday: 09:30 - 12:30 & 13:15 - 15:00
Calls to us cost no more than a national rate call to an 01 or 02 number and are included in mobile bundled minutes
We take advice from Ofgem, Trading Standards and our Ombudsman partners in order to treat all of our customers fairly. This may mean that during busy times customers or end users who require urgent assistance with main heating or hot water may be prioritised.
Our Customer Support team are committed to delivering excellence to all of our customers and end users so if you are contacting us about a suspected product fault or believe you need a repair to your product our team will assess each case individually. This helps us determine vulnerability or impact to well-being. We ask for your patience and understanding in how we best support our most vulnerable customers.
The health and safety of our customers and employees is our highest priority. We are constantly monitoring the situation and acting based on the latest information and UK government recommendations.Due to safety precautions put in place because of the coronavirus outbreak and to safeguard our colleagues, we are prioritising any in guarantee repairs on an individual basis. As a result, we may not be able to send an engineer or provide support as quickly as we would like to.We are doing our best to support you in any way we can, and we apologise if the answering times or repair visits are taking longer than usual.We ask for your support in allowing us to help our most vulnerable customers get through to us as quickly as possible and request that, if you do not have an urgent query or problem with your product, you use the contact us form below rather than call us.GDHV will honour all service or repairs required, provided the case is already open, or you have made contact with us while the product is still within its guarantee period. Because we are asking you to email us, it’s also taking longer than usual to respond to messages, sometimes up to 10 working days, but please be assured we will respond to all messages sent.At present, we are unable to attend any out of warranty repairs. The majority of our products can be repaired or inspected by qualified electricians, or plumbers for our water products.Thank you for your understanding at this most challenging time.GDHV Customer Support Team